FAQ

What is OpenSRE?

OpenSRE is an open-source framework for AI SRE agents that answer questions about production systems. It uses your observability stack, cloud context, and runbooks, and can deliver its findings to Slack, local files, or other messaging channels. See the Integrations overview for supported tools.

How do I get started?

Install OpenSRE, sign in, then ask it something:

curl -fsSL https://install.opensre.com | bash
opensre
opensre ask "why did checkout latency increase today?"

Full walkthrough: Quickstart.

Which deployment path should I use?

Most users start with the local CLI (curl install, then opensre to sign in, plus opensre integrations setup for the tools you want OpenSRE to query). For organization-wide hosted connectors, use Enterprise setup at app.tracer.cloud.Self-hosted gateway deployment is covered in Deployment.

Can I self-host OpenSRE?

Yes. Deploy the gateway as a FastAPI application using the repository Dockerfile or your host’s Python workflow. Set LLM_PROVIDER and the matching provider API key (for example ANTHROPIC_API_KEY when LLM_PROVIDER=anthropic). See Deployment and Environment variables.

Which model providers are supported?

The signed-in interactive shell uses the account-hosted model. Other hosts and account-independent CLI workflows support Anthropic, OpenAI, OpenRouter, TrustedRouter, DeepSeek, Gemini, Bedrock, Azure OpenAI, and CLI-backed providers through LLM_PROVIDER. Provider matrix and troubleshooting: LLM providers.

Does OpenSRE work with our existing tools?

In most cases, yes. OpenSRE integrates with observability platforms (Datadog, Grafana, Sentry), cloud environments (AWS, Kubernetes), incident tools (PagerDuty, OpsGenie), databases, and messaging (Slack, Telegram). Browse the Integrations overview and run opensre integrations verify after setup.

What happens when I run opensre with no arguments?

Running opensre validates your OpenSRE account, then starts the interactive shell. You can exit and stay signed out, but an inactive account cannot enter the shell. Once signed in, you can describe issues in plain language. Slash commands such as /help, /status, and /verify datadog are documented in Shell commands.

How are security and telemetry handled?

OpenSRE supports reversible masking before external LLM calls and command-history redaction via Interactive shell privacy. Anonymous product telemetry can be disabled with OPENSRE_NO_TELEMETRY=1. Report vulnerabilities to support@opensre.com.

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