FAQ

What is OpenSRE?

OpenSRE is an open-source framework for building AI SRE agents that investigate production incidents using your existing observability stack, cloud context, and runbooks. It connects to 60+ integrations, runs a structured RCA pipeline, and delivers findings to Slack, local files, or your messaging channel of choice.

How do I get started quickly?

Install OpenSRE, run onboarding, then investigate a sample alert:

curl -fsSL https://install.opensre.com | bash
opensre onboard
opensre investigate -i tests/e2e/kubernetes/fixtures/datadog_k8s_alert.json

See the full walkthrough in Quickstart.

Which deployment path is recommended?

Most users start with the local CLI (curl or Homebrew install, then opensre onboard). For org-wide hosted connectors, use Enterprise setup at app.tracer.cloud.Self-hosted gateway deployment is documented in Deployment — Docker, env vars, and health-check curl examples included.

Can I self-host OpenSRE?

Yes. Deploy the gateway as a FastAPI app using the repo Dockerfile or your host’s Python workflow. Set LLM_PROVIDER and the matching provider key (for example ANTHROPIC_API_KEY when LLM_PROVIDER=anthropic). See Deployment and Environment variables.

Which model providers are supported?

OpenSRE supports Anthropic, OpenAI, OpenRouter, Gemini, Bedrock, Azure OpenAI, and CLI-backed providers via LLM_PROVIDER plus the matching API key. Full provider matrix, defaults, and troubleshooting: LLM providers.

Does OpenSRE work with our existing tools?

Usually yes. OpenSRE integrates with observability (Datadog, Grafana, Sentry), cloud (AWS, Kubernetes), incident tools (PagerDuty, OpsGenie), databases, and messaging (Slack, Telegram). Browse the Integrations overview catalog and run opensre integrations verify after setup.

What happens when I run OpenSRE with no command?

Running opensre starts the interactive incident-response shell. Describe issues in plain language, stream investigations live, and ask follow-up questions in the same session. Slash commands (/help, /investigate, /verify datadog) are documented in Interactive Shell Commands.

How is security and telemetry handled?

OpenSRE supports reversible masking before external LLM calls and command-history redaction via Interactive Shell Privacy. Anonymous product telemetry can be disabled with OPENSRE_NO_TELEMETRY=1. For vulnerability reports, email support@opensre.com.

Overview

First steps